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Improved customer experience with a customer portal

A great digital customer experience is essential in today's markets. With ROQ, Helm AG developed a great customer portal in time and on budget.

Digital customer experiences are key

Digitization is moving into B2B business. The direct line to customers should be both effective and modern as well as personal. HELM AG offers this to its chemicals customers in a modern customer portal.

Customers are able to view their contract documents online, track current orders, see which quantities they have already called up, and purchase additional chemical products directly via the customer portal or contact their representative to clarify any issues.

Using ROQ, Helm saved hundreds of hours and thousands of Euros

To digitize their customer experience, Helm used ROQ Platform for all the essential features any customer portal needs. This allowed the project team to focus more on individual and value-creating processes like contract overview, deliveries and building their workflows.
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User Management
ROQ One Frontend and Backend
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Notifications
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Authorization
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Message Center
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File Management
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Localization

"With ROQ we have a reliable partner and got a technology that helped us to develop our customer portal that serves as our innovation platform. With the scalable and modular architecture, we laid the foundation for further innovative digital projects."

Annika Beck, Director Strategy Implementation

HELM connects their customers portal to SAP S/4 HANA

To seamlessly integrate the customer portal into their IT landscape, it needs to be connected to SAP S/4 HANA. HELM provides the data via a secure SAP API interface and always owns all their data.

About Helm AG

HELM AG is a German company with its headquarters in Hamburg-Hammerbrook. The company specialises in the trade of chemicals, plant protection, fertilisers and pharmaceuticals.

Currently, more than 1,500 employees at HELM AG work to provide consuming industries with the raw materials they need.

In the project described, ROQ Technology is working together with HELM AG's Chemicals division.

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